Terms and Conditions

These Terms and Conditions apply to this Website (“website”) and its contents operated by Aspire Performance Improvement Ltd, a limited company registered in England at the address: 23 Beech Tree Close, Basingstoke, Hampshire RG23 7EF. Registered Number: 8770298. VAT Number: GB 176 3014 20. Reference to "ASPIRE", "we", "our", "us" in these terms and conditions and elsewhere in this Website is to Aspire Performance Improvement Ltd.


By using our website, you are accepting the following terms and conditions. If you do not want to be legally bound by these terms and conditions, please do not access or use the website.


Unless otherwise stated, you are hereby permitted to copy and use material published by ASPIRE on this website for the internal purposes of your organisation, provided you retain any copyright notice applying to the material. Individual items may have more specific terms and conditions associated with them, in which case those terms and conditions will apply to that item in place of this general permission. If the copyright owner of any material published on this service is not ASPIRE, your rights in respect of that material will be as defined by the copyright owner of the material concerned.

Except as set out above, all rights are reserved and no right or licence is granted or implied under any copyright, patent, trademark or other intellectual property right of ASPIRE or any other party as a consequence of the publication of any material on this website.

ASPIRE has no responsibility in relation to any material you obtain from any other website, even if you access it via a link from this site.

All material published on this website is provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Whilst every effort has been made to ensure the accuracy of the information contained on this website, errors may occur.

In no event, shall ASPIRE be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise for any increased costs or expenses, for any loss of profit, business, contracts, revenues, or anticipated savings or for any special indirect or consequential damage of any nature whatsoever arising out of or about your use of this website or of any material obtained from it.

Purchasing through the ASPIRE Store

Placing an order through the ASPIRE Store involves:

  • Navigating to the Store page
  • Adding the products/services you want to the basket (it is strongly recommended that you read the descriptions of product(s) before purchasing)
  • Proceeding to checkout
  • Providing your information and selecting your payment method.
  • Submitting your order.
  • Making the payment.
  • Reviewing your order
  • Receive an email regarding the creation of your ASPIRE account.
  • Receiving an email receipt.
  • Receiving an email of confirmation of completed order.

You consent to receive sales invoices electronically.


Prices displayed on the store are exclusive of VAT (Value Added Tax). Totals with VAT calculated and added are displayed on the basket, at checkout and on the order review.


Here are the available payment methods:

  • Stripe (for payments using your bank card)
  • BACS (Direct Bank Transfer) *

*Unavailable for subscriptions (e-learning courses & memberships)

All payments are handled on our website are handled by third parties. Therefore, personal information will be shared to these third parties to complete orders. We are not liable for the mishandling of any payment made after the point of the final confirmation an order being placed and/or the payment being made on our website as third parties handle transaction process.


The only payment methods available for subscriptions are PayPal and Stripe. Guest checkout is unavailable through PayPal as well. You can only switch memberships using the Stripe payment method. For more information on how to cancel Reference Transactions, please refer information about cancelling subscriptions.

Purchasing a subscription (e-learning and membership) product means you are agreeing to enter a contract in which ASPIRE provides service(s) for a recurring charge or a charge covering a period.

Upon purchasing an e-learning product, you will be immediately charged the full amount for access to the related software and resources for a year.

Upon purchasing a membership product, you will be immediately charged an amount depending on the selection made on the product page and payment will automatically renew at the end of the subscription period unless you cancel your subscriptions.

Only one membership can be purchased at any one time.

The price of a subscription can change at any time. ASPIRE will communicate any price changes to you in advance. Price changes for subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use the service after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the service prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.

Cancellations and Refunds

You have a right to cancel a purchase within 14 days. However, if the product purchased is a download, beginning the download means you lose your 14 day right to cancel.

Training courses can only be cancelled prior to the event of said course.

Subscriptions (e-learning courses and memberships) can be cancelled at any time from the ASPIRE account area accessible from checkout or basket. The steps are outlined as followed:

  • Login into your ASPIRE account from the checkout page
  • Upon login, under My Subscriptions you can cancel the subscription
  • When the subscription is cancelled, it will go into a “pending cancellation” state
  • After a window of time, subscription is fully cancelled and access to the subscriptions’ benefits are revoked.

Refunds are given to all products/services dependent on the conditions of use. If you would like to request a refund, please contact sales@aspirepi.com with your order number in the subject line of the email. Amount refunded will be dependent on the product purchased. For subscriptions, you will be refunded the amount per remaining time left on the subscription period.

We reserve the right to cancel any license to any software or download at any point if we deem it appropriate, this includes your request of cancellation.


Upon first purchasing a product/service from the store, an ASPIRE account is automatically created with your email being used to generate its username and a password auto-generated. These credentials are then sent to your email provided upon creation, with an invitation to login to the account area. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. Please notify us immediately any unauthorized use of your account or password, or any other breach of security.

Privacy Policy

ASPIRE will hold and process any personal information, which you provide to us on this website to facilitate and enhance the services, which we provide.

If you do not want your personal information collected, please do not submit it. If you choose not to give personal information to us, we may not be able to provide you with access to some of the pages, products and services presented on this website.

It will normally be clear when personal information is being collected. We may request your name, email address, postal address and post code, telephone number and company name, amongst other information depending on the purpose for which your personal information is being collected.

Although we may provide the personal information to service providers that handle information, under a data processor agreement, on our behalf, we do not share, sell or distribute personal data to or with third parties unless the transfer of your data to third parties is necessary for the performance of the purpose for which it was provided.

Retention of your information is only kept for the period required for fulfilling your request and for a reasonable period of time thereafter for our administration and marketing purposes.

Please ensure any information provided is accurate and correct. We will not be liable for the incorrect delivery of account and order information due to incorrect information provided. You must notify us immediately if this occurs.

Information requests and updates

Please be assured that ASPIRE is happy, on your request, to provide details of any personal information which you have provided us with (this may be at a small charge) and/or to cease to make use of your personal information for the above-mentioned purposes.

As we take the issue of protecting your personal data seriously, we follow strict storage and disclosure procedures which means that we may occasionally require proof of identity from you prior to disclosing such information.

For ASPIRE to provide you with an optimum service and comply with its obligations under UK Data Protection legislation, we would be grateful if you could please contact support@aspirepi.com if any personal information which you have provided to us becomes inaccurate or out of date.


We may provide hyperlinks from our website to websites of third parties. These links are provided simply to increase the information available to you and we accept no responsibility or liability in respect of the accuracy, timeliness, suitability or lawfulness of the information contained on third party Websites. The inclusion of a link to a third-party Website does not mean an endorsement or an indication of a joint venture, partnership or other legal arrangement unless expressly stated otherwise. Please note that this privacy statement applies only to the contents of our website and not to those websites to which we may provide a link.


As you may be aware, no data transmission over the Internet can be entirely secure. Thus, while we will always use reasonable endeavours to protect the personal information you provide to us. However, we cannot guarantee the security of your information and the use of our facilities (e.g. email) is at your own risk.

Changes to the policy

We pride ourselves on keeping up to the minute in terms of the advances in technology and legal developments. As these areas are changing at an ever-increasing rate, we reserve the right to change these terms and conditions at any time. We request that you refer to our website on a regular basis to ensure that you are aware of our most recent Policies and Terms and Conditions. By continuing to use the website after such changes are made will mean agreement to changes.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England. By accessing the website, you agree all matters relating to your access to it will be in accordance of laws of England.